Returns & Refunds

7-day easy returns

If a piece isn't right, return it within 7 days of delivery for a full refund — no restocking fee, no argument, and no need to justify the decision, provided the piece comes back unworn and with its papers.

“With its papers” means the original box, the invoice and any certificates. They are what establish the weight, purity and stone grade, so a piece without them cannot be resold and cannot be taken back.

Not eligible for return

• Made-to-order and personalised pieces (engraving, bespoke sizing)
• Items showing wear, damage or alteration by a third party
• Orders missing the original certificate or hallmark tag

We don't offer exchanges

There is no exchange programme. If you're deciding between two pieces, order the one you prefer and return it within 7 days if it isn't right — that's simpler for both of us than swapping stock back and forth, and it's why the return window is genuinely no-fault.

Keep your invoice and certificate regardless. They establish the weight, purity and stone grade of your piece, and any jeweller or buyer will ask for them.

Resizing

Most plain bands can be resized by up to two sizes free of charge within 90 days of purchase. Eternity bands, pavé-set designs and bangles cannot be resized.

How to start a return

1. Go to My Account → Orders and select the item, or simply reply to your order confirmation email.
2. Tell us the order number. A reason is welcome but not required.
3. We arrange an insured reverse pickup within 2 business days.
4. Once received and verified by our assay team (2–4 business days), your refund is issued.

Return shipping

Return shipping within India is on us. For international returns the customer covers return postage, and any duty already paid to your local authority is not refundable by us — you would need to claim that back from your customs office directly.

Refund timelines

Refunds are credited to the original payment method within 5–7 business days of verification. UPI and card refunds typically appear sooner than netbanking.

Refunds go back to the method you paid with. We cannot redirect a refund to a different card or account — that restriction is the payment gateway's and it exists to prevent fraud.

Cancelling before dispatch

Cancel any time before the piece ships and you get a full refund, immediately, including made-to-order items if we have not started work. Just reply to your confirmation email. There is no cancellation window measured in hours and no cancellation fee.

If it arrives damaged or it's the wrong piece

This is our problem, not yours, and it sits outside the 7-day window.

• Tell us within 48 hours of delivery and send photographs, including the outer packaging.
• We collect it at our cost and send a replacement, or refund in full — your choice, not ours.
• Every shipment is insured in transit, so you are never left covering a courier's mistake.

If you can see the parcel is damaged before you accept it, refuse the delivery and tell us. That makes the insurance claim straightforward.

If a returned piece fails verification

Returns are weighed and checked against the original invoice. If a piece comes back worn, altered, or not matching what was sent, we will tell you what we found, send photographs, and return the item to you at our cost. We will not quietly refuse a refund or hold your jewellery.

Your statutory rights

Nothing here reduces your rights under the Consumer Protection Act 2019. Where this policy and the law differ, the law applies. If you are not satisfied with how a return was handled, our Grievance Officer's details are on the Grievance Redressal page.